- Florist-Phuket flower shop specializes in crafting vibrant floral arrangements, flower boxes, and flower baskets, and delivering other meaningful gifts on the enchanting island of Phuket in Thailand. Our proficient team of experts takes meticulous care of every aspect of your order. To curate exquisite bouquets, Florist-Phuket’s floral artisans exclusively handpick fresh and premium-quality flowers, the majority of which are sourced from top-tier suppliers. These blooms, which serve as the foundation for our creations, boast generous blossoms, lengthy stems, and a luxuriously uniform hue. To preserve their freshness, we store all our flowers in controlled indoor environments, maintaining optimal levels of humidity, temperature, and lighting. We also prioritize maintaining ideal temperature conditions during extended deliveries across Phuket’s expanse. Thanks to our professional attention, recipients of our bouquets, baskets, and boxes receive the most pristine and invigorating floral gifts.
- All the products showcased in the Florist-Phuket flower shop window are standard representations. The actual appearance of a bouquet may vary, contingent upon the availability of specific packaging materials, flower varieties, seasonal foliage, the artistic ingenuity of our florists, and the time of the year. The color of fresh flowers may also deviate due to variations in monitor or mobile device settings. Nevertheless, we guarantee that each bouquet is meticulously crafted using only the freshest, highest-quality blooms. If you desire a bouquet closely resembling the one featured in our online store, kindly make a note to that effect in the order notes.
- The imported premium roses we employ to fashion our bouquets typically lack discernible fragrances (with a few exceptions like select white and yellow rose varieties). We ask for your understanding, as this is a common characteristic in the local flower market, and we do not warrant that roses or certain other flowers featured in our bouquets and baskets will possess any aroma. Importantly, we never use artificial fragrances that might trigger allergies in the bouquet’s recipient.
- To ensure punctual delivery of flower arrangements to every corner of Phuket, we accept same-day delivery orders until 12:00 PM (noon) local time. Orders received after this time will be scheduled for delivery on the following day or on the date specified by the customer during the order placement.
- If you wish to place an order for same-day flower delivery on Phuket Island after 12 noon, you may do so, but only upon receiving written confirmation from our store manager and payment verification. To reach us, please utilize our primary email address, info@florist-phuket.com, or consult the contact page for alternative methods of communication.
- The prices of our flower bouquets, flower baskets, and flower boxes as listed on Florist-Phuket.com encompass delivery charges exclusively within the Patong Beach area (postal code 83150). For deliveries to other regions of the island, distinct rates apply, contingent upon the area’s postal code. The delivery fee is calculated automatically based on the five-digit postal code. For the most current rates, please refer to the Flower delivery in Phuket information page.
- It is imperative to provide the recipient’s accurate phone number while placing an order. This is essential to coordinate the delivery timing of your flowers. We also recommend specifying not just the correct delivery address but also the name of the property. Given the intricacies of the address system in Thailand, particularly on Phuket Island, our couriers find it more convenient to locate delivery addresses by referencing hotels, condominiums, stores, bars, apartments, and the like. Regrettably, we cannot guarantee prompt delivery if customers furnish inaccurate or incomplete shipping details. If you wish to maintain the element of surprise, we will discreetly contact the bouquet’s recipient just before delivery while keeping the sender’s identity and the delivery item a secret.
- During peak seasons such as February 12-15, when our florists and couriers experience heavy workloads, we are unable to guarantee exact delivery times for bouquets. However, we consistently endeavor to dispatch flowers in Phuket at the earliest opportunity on your chosen day or during your specified priority delivery window. On February 14, due to the high volume of work and information processing, we may be unable to promptly respond to your emails and instant messages.
- We will send a confirmation email for every order placed on our website. Please verify that your invoice contains accurate order details, including the recipient’s name, complete address, and contact number. In the event of any issues, please inform us promptly before remitting payment and initiating flower delivery in Phuket. We do not guarantee a full refund in cases where orders cannot be fulfilled due to inaccurate or incomplete recipient information or if the recipient relocates without our ability to reach them within a specified timeframe.
- If our attempts to deliver the goods to the recipient are unsuccessful, either because the recipient is not present at the specified address or the address has changed and we cannot establish contact via the provided telephone number, our courier will leave the bouquet at the reception of a hotel, office center, or condominium (if possible) under the recipient’s name. If delivery to the specified address is unfeasible, we will return the bouquet to our store for further instructions. If you desire a re-delivery after initial unsuccessful attempts, it may be arranged at an additional cost. It is important to note that all fresh flower bouquets are perishable and may not be suitable for next-day delivery after unsuccessful attempts. Should you request a new bouquet for Phuket delivery, you will be responsible for any associated expenses, as we are unable to absorb these additional costs.
- If you find our products or services unsatisfactory, please inform us. Florist Phuket welcomes all feedback and comments, which we will thoughtfully consider to enhance our future service. The guidelines for addressing concerns and refunds are delineated on the Refund Policy page.
- We dispatch flowers only upon receiving full payment. Details of available payment methods can be accessed on the How to Pay page. We remind you that the quickest payment method is direct payment to our PayPal account (debit or credit cards can also be used for this purpose). In this scenario, transfers to our bank account are typically processed instantly or within 1-5 days, contingent upon your location. To enhance service quality, we are actively exploring additional payment methods accessible to customers worldwide.
- Delays in payment may result in flowers or gifts being delivered to Phuket later than the initially specified date mentioned in the order and on the invoice. Exceptions may be considered for our regular clientele.
- Discounts and coupons offered to our customers come with specific validity periods and are applicable only when ordering flowers above a designated minimum amount. Each flower order placed in our store permits the use of only one coupon.
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When an order is placed through Florist-Phuket.com, the buyer is deemed to have accepted all our terms and conditions. In situations beyond our control, we reserve the right not to be held liable for matters outside the scope of these terms and conditions. Nonetheless, we consistently strive to resolve any issues and ensure the satisfaction of all our valued customers.
